The short version, honestly told.

When you accept a bid, your payment is charged and held until the job's done. Payments are processed by Stripe. The worker doesn't receive it yet — it's released when you confirm the job is done.

As soon as you confirm the job is complete. If you don't confirm and don't open a dispute, the payment releases automatically 72 hours later so workers aren't left waiting.

Payouts typically land in the worker's bank 2–3 business days after release. First payouts can take longer while Stripe verifies a new account.

So neither side has to trust a stranger. The customer knows the money is committed. The worker knows the money is really there before starting. If something goes wrong, there's a payment to resolve against instead of an argument.

Tap I'm here when you get there. If the worker hasn't checked in 20 minutes after the scheduled start and your check-in, you can report a no-show from the job page. The worker then has 10 minutes to check in. If they don't, you're refunded in full and it's recorded on their reliability score.

Tap I've arrived when you get there. If the customer hasn't confirmed they're there 20 minutes after the scheduled start and your check-in, you can report a no-show from the job page. The customer then has 10 minutes to confirm they're there. If they don't, a show-up fee (25% of the held payment, capped at $50) goes to you, the rest is refunded to the customer, and it's recorded on their reliability score.

Message them through the app first — most lateness is traffic. The grace window exists for exactly this. Only report a no-show after it closes.

The percentage of a person's accepted jobs completed without a no-show or an at-fault cancellation — tracked separately for their worker side and customer side, and it only counts against the side actually responsible. It's separate from star ratings: ratings measure quality, reliability measures showing up.

Open a dispute from the job page before confirming completion. The payment stays held while it's resolved — it doesn't go to the worker.

1. Both sides can propose a resolution directly — release to the worker, a refund to you, or a split, whichever fits what happened. 2. If there's no agreement after 48 hours, either of you can ask for an AI suggestion. It reads the job and your messages, so both of you have to agree first. It's advisory only — it can never move money on its own; both sides (or a human reviewer) still have to act on it. 3. If it's still unresolved, it goes to human review.

Photos, messages, and anything showing what was agreed versus what happened. Before-and-after photos are the most useful thing you can provide.

Confirming releases payment to the worker, so resolve concerns before confirming. If something serious surfaces afterward, contact support.

No — using it in good faith costs you nothing. Disputes a founder marks frivolous after review do affect your reliability score.

Cancel from the job page. You're refunded in full, whether a bid's been accepted or not, until the worker has checked in for the job. If you cancel after they've checked in (from an hour before the start), they get a show-up fee (25% of the job's price, capped at $50), and the rest of the job's price is refunded to you. Mula's service fee and any sales tax on the show-up fee aren't refunded. What changes by stage is your reliability score: cancelling before a bid is accepted has no impact; cancelling after someone's been hired, especially close to or after the scheduled start, does.

Cancel as early as you can — the customer is refunded in full either way. Late cancellations affect your reliability score, because someone rearranged their day around you.

Not after it's posted. Before you accept a bid, you can cancel it and post it again with the right details. After you accept, message the worker — a materially different job may need to be reposted so workers can bid on what's actually needed.

You can't change a job's start time in the app yet. If you both agree on a new time, put it in the job's messages so it's in writing. The app still goes by the first time, so a no-show could be reported after it. Nothing counts against either of you unless one of you cancels or reports a problem.

Post the job. Local workers send you their own price. You pick the one you want — cheapest, best-rated, soonest, whatever matters to you.

The worker does. Each worker bids the price they want, and you choose which bid to accept.

There's no deadline and no countdown — a job keeps taking bids until you accept someone or cancel it. Accept as soon as you see a bid you like, or leave it open and wait for more.

It usually means the job needs more detail, the timing is tight, or the description is unclear. Add photos and specifics and repost — photos are the single biggest factor in getting bids.

No. Workers never pay to bid on Mula.

Yes. Contact details are hidden until a bid is accepted — that protects both sides and keeps the conversation on the record if there's ever a dispute.

Try another card. Common causes are insufficient funds, an expired card, or a bank fraud block — a quick call to your bank clears the last one.

Connect a payout account through Stripe from the You page. Stripe collects your bank details and tax information directly — Mula never sees your bank account numbers or tax ID, only whether Stripe has what it needs.

US tax rules require payment processors to collect tax details from people paid through platforms. Stripe handles this directly and issues any required tax forms — your first payout is held until it's on file.

You keep 100% of what you bid — Mula never takes a cut of your pay. A 15% service fee is added to the job price for the customer, shown before they accept a bid. No service fee for the first 90 days after launch. On some job types New Jersey requires sales tax on the labor price — the customer pays it as its own line at checkout, Mula sends it to the state, and it never touches your pay. Every line is shown before anyone is charged.

Jobs on Mula start at $25 — that applies to the job price itself, not the fee, so it doesn't move during the launch promo. It's not about margin: a small job costs the same support time to get right as a large one, so the floor keeps things worth everyone's time.

Contact support with the job link. Every payment is logged on both sides and can be traced.